Terms and conditions of sale
These general conditions of sale regulate all relations between:
The company TRADING NETWORK TOOLS, S.L. VAT: ESB66868837 provides its sales services, its products, on the Internet at its website www.tn-tools.com ( From now on "TN-TOOLS") and its Internet users (from now on "The client").
- Your contact address is contact@tn-tools.com
- The domicile for the purposes of claims will coincide with that indicated as the registered office of the company.
- Registered in the Mercantile Registry of Barcelona, Volume: 45617, Folio: 189, Sheet: B 493807, Registration: 1
1.- PARTICULAR CONDITIONS OF SALE.
The customer acknowledges that the particular conditions of sale of the product indicated on the screen (name, price components, weight, quantity, color, details of the products, cost of Benefits, etc.). The execution of the order and its confirmation of the order by the customer materialize the full and complete acceptance of the particular conditions of sale, only applicable to that order.
2.- REQUEST.
The customer places the order by clicking on the "Add to Cart" tab The order amount is added to the total that includes all the items entered by the customer in the cart of www.tn-tools.com. The customer confirms the order by pressing the "I accept the general conditions of sale" button during the purchase process.
The automatic registration systems of TN-TOOLS serve as proof of the nature, content and date of the order.
All orders placed Monday through Friday, before 12 noon, will be shipped the same day. On the other hand, if the order is made later than 12 noon, the order will be shipped the next day.
3.- CONFIRMATION OF THE ORDER
TN-TOOLS confirms the acceptance of your order to the client via email. The sale will end when TRADING NETWORK TOOLS, S.L. Confirm the order
TN-TOOLS reserves the possibility of not confirming an order for any specific reason such as lack of stock of the product, a problem related to the order received, an abnormal order or a foreseeable problem regarding delivery.
TN-TOOLS will inform the customer of any of these circumstances.
No new orders can be made until the customer has made the payment of the amounts due for the previous orders. Likewise, the ownership of the merchandise will not be transferred completely until TN-TOOLS receives the sums owed by the customer.
4.- CONDITIONS OF DELIVERY OF ORDERS
The customer will choose the place and date of receipt of the merchandise at the time of placing the order. Deliveries will be made in Spain (including the Balearic Islands, Canary Islands, Ceuta and Melilla) and in the rest of the world, as can be seen in the shipping conditions established. For the purposes of taxation, tariffs, taxes, etc., it will be in accordance with the regulations in force in each country, in particular Directive 112/2006 / CE, of November 28 and Law 37/1992 of 28 Of December, of VAT.
5.- DELIVERY TIMES
Deliveries will be made under normal conditions within a maximum period of 7 working days, the delivery period will vary according to the place of destination, before the end of the purchase process and once the address is provided, the system will indicate the delivery period. At the moment of formalization of the order TN-TOOLS will electronically store the order, to proceed to its sending.
TN-TOOLS's commitment to sell and deliver the goods offered is contingent on the stock of the announced product and the availability of the same until the end of the stock, so TN-TOOLS always tries to make the published products available.
In the case of not having in stock, of any product that is included in the client's order, TN-TOOLS, will contact the customer, by e-mail or by telephone, informing him of the available options. Should TN-TOOLS not be able to contact or not receive a response within 24 hours, it will proceed to send the order with the rest of the articles, being the customer's disposal the corresponding amount, either on account of new purchases or Tell us the means, which is more convenient, to make the return, always without expenses for the client.
Any delivery that can not be performed due to force majeure, strike, strike, administrative decision or transport strike outside of TN-TOOLS will not generate any type of right on the part of the client, postponing delivery until it is possible.
6.- EXPENSES OF DELIVERY AND RECEIPT OF ORDERS
The delivery costs can be seen before finalizing the purchase by selecting the country of origin, zip code and city of destination of the customer.
The order will be delivered to the designated address at the time of the contract by the customer. The subsequent modification of the place of delivery requested by the customer will only be possible before the order leaves the warehouses. In addition, it could generate additional expenses on the sale price, which will be at the expense of the buyer. It will not be possible to modify the delivery address once the order has been delivered to the carrier, except in cases in which the customer pays the expenses and so is expressly agreed between the parties.
The conditions offered, regarding the transport and delivery of the merchandise, is considered for deliveries in the ground floor.
Important: make sure that the package received is externally in good condition. Otherwise, note this fact on the shipping note of the carrier, refuse the shipment and notify TN-TOOLS within 24 hours. In case of product deterioration or lack of conformity due to transport, you must notify TN-TOOLS within 2 calendar days after receiving the order, via e-mail, to contact@tn-tools.com
7.- COURIER SHIPPING COMPANY
Deliveries will be made by Correos Express (Peninsula, Canary Islands, Balearic Islands, Ceuta and Melilla) and GLS for Europe and FedEx for Europe and the rest of the world during normal business hours.
8.- PRICE
All prices are quoted both in euros and dollars and do not include VAT on the website until the payment process begins in the cart, however, depending on the character of the customer (private individual or company) and / or the place of residence of the Same, the final price may be exempt from taxes or not.
The price invoiced to the customer is the price indicated in the order confirmation sent by TN-TOOLS.
TN-TOOLS retains ownership of the products until the customer fully pays the price of the products.
TN-TOOLS will issue a physical invoice that will be sent and delivered together with the order to the address of the customer designated by the latter.
TN-TOOLS warns that it will not be possible to subsequently modify the sales invoices in compliance with current regulations. The invoice will be issued in the name of the individual or company making the order. Therefore, the customer must ensure that the order is placed to the correct name. No further changes will be accepted.
For reasons of protection of personal data, only duplicates of invoice will be issued to the person who holds the contract. Duplicates will not be issued to third parties.
9.- PRODUCT SHEET
The photographs showing the products are provided for information only. The texts that accompany these photographs are the reproduction of information contained in the packaging or the instructions for use. The differences between the photographs and the products can only be minimal and do not affect the essential characteristics of the products. The color of the products displayed in the virtual store may differ from the actual color of the product due to the particular configuration characteristics of the customer's computer.
10.- CONDITIONS OF PAYMENT
The products requested will be delivered after payment by credit card (Master Card, Visa Card), Paypal or Amazon Payments. TN-TOOLS does not store credit card information.
11.- SECURITY OF PRIVATE INFORMATION
TN-TOOLS is obliged to protect your private information. The personal data collected during your connection to our commercial site will only be used to process your order. We will not sell, lease or disclose your personal data to any company.
12.- INFORMATION REQUESTED
By placing an order through the website www.tn-tools.com you agree that TRADING NETWORK TOOLS, S.L. Use nominative data about you, communicated by you or collected through the operation of the site. These data (names, e-mail address, postal address, credit card number with expiration date, etc ...) are necessary so that we can handle your orders.
13.- SAFETY OF PERSONAL DATA
To ensure payment security, TN-TOOLS takes the purchase process to the bank's own secure payment site, TN-TOOLS does not have access to our customers' bank details at any time. This service incorporates the SSL security protocol. Personal and confidential data (bank card number, expiration date, CSV code) are transmitted directly in encrypted form through the bank's server, without registering with the TN-TOOLS server.
The system also allows the sales operations to be carried out under the mode or level of security called CES (Secure Electronic Commerce) and, failing that, in the case of holders who do not have security cards or for technical reasons, through Of SSL mode (unidentified transactions)
14.- GUARANTEE
The guarantee of the products sold by TN-TOOLS is provided and established under the current legislation, especially in the General Law for the Defense of Consumers and Users (LGDCU)
In case of lack of conformity of the product, and always depending on the type of product and the nature of the product allows, a period of two years is recognized from the moment of delivery so that the buyer can enforce their rights. However, only in the six months following delivery will it be presumed that the lack of conformity already existed at the time of delivery, and the buyer must prove in the remaining 18 months that the good was not compliant (according to LGDCU ).
Manufacturers may offer additional warranties, the length and duration of which vary by product and brand. These guarantees will be exclusively the responsibility of the manufacturer.
The warranty will not be valid in cases of factors external to the normal use of the product, such as rises or falls, use of improper or prohibited accessories by manufacturers, falls, water, fire or improper or abusive handling by the customer or by Third parties not authorized by the manufacturers. The warranty period will start on the same day of delivery.
Without prejudice to the reorganization regime described above, and even in the case of full conformity of the goods, the customer may withdraw his order and return it within a period of fourteen (14) calendar days, as indicated in the following sections, As well as the withdrawal document, which will be available to the client by clicking on the link that also in the following section.
15.- CLIENT / USER RIGHTS
The client / user, in its contractual relationship with TN-TOOLS, will have the following rights:
Confidentiality and security of your personal data, in accordance with what is established in the current Spanish legislation on data protection.
No dissemination, transmission or publication of customer / user data without your express consent.
Do not receive promotional emails, should they have been rejected.
Access, rectify, cancel and / or oppose the processing of the personal data of the client / user operating in the database of TN-TOOLS at the request of the client / user. All this will be in accordance with the provisions in the section on Protection of Personal Data.
Know at any time the status of processing the order.
Desist from this contract within 14 calendar days without justification. The withdrawal period will expire on the 14 calendar days of the day that the customer acquired the material possession of the order, provided that the type of product allows it according to its nature and is not products that have been prepared in a personalized manner according With specific instructions from the customer.
In order to exercise the right of withdrawal, you must notify TN-TOOLS, at the address Paseo de le Font d 'en Fargas 24, bajos 2º 08032 Barcelona, to email: contact@tn-tools.com your decision to withdraw from the contract. You can also make an unequivocal statement of your decision through a letter sent by post or fax, or you can use the model of withdrawal form provided on the following link. Corresponding to the consumer user prove that he has exercised his right of withdrawal.
Link: "Access the right form to withdraw" (Click here)
To comply with the withdrawal period, it is sufficient that the communication regarding the exercise of this right be sent before the corresponding term expires.
The consequences of the withdrawal will be:
TN-TOOLS will return all payments received without undue delay and in any case no later than 14 calendar days from the date on which the buyer informs of the decision to withdraw from the contract.
In order to make a refund, TN-TOOLS has the right to know that the returned product is the same one that was sold and that it is returned in the same initial conditions as the sale.
Return Conditions
TN-TOOLS will agree with the customer / user the amount to be returned in cases of wear or deterioration of the good due to causes that are not due exclusively to your test to make a final purchase decision.
All merchandise must be returned in its original packaging and condition, in perfect condition and protected, avoiding stickers, seals or adhesive tapes directly on the surface or packaging of the article. Otherwise TN-TOOLS reserves the right to refuse return.
The customer / user must assume the direct cost of the return. In each case and depending on the type of article, path, etc. Each customer is free to choose the shipping method that best suits their circumstances.
The customer / user will only be responsible for the decrease in the value of the goods resulting from a manipulation different from that necessary to establish the nature, characteristics and operation of the goods. The return will not be accepted in cases of excessive use of the property.
TN-TOOLS will not respond to returns on products already handled by the customer / user, or those goods that are returned incomplete. The right of withdrawal will not proceed outside the indicated period. Neither will the withdrawal proceed on goods or orders that can be considered for their special characteristics as requested by the customer / user.
Instructions for sending (returning) products
The delivery of a possible return will not be managed directly at our facilities, but will be delivered to the transport / courier agency for shipment. It is reported that, in order to avoid any possible occurrence, it will be necessary for the smaller products to be protected by additional external packaging, thus avoiding any kind of damage or manipulation of the original packaging of the product during transport.
Any return of products that do not have the original packaging of the brand in question will be rejected.
Personal data protection
Information received by TRADING NETWORK TOOLS, S.L. Through its website www.tn-tools.com will be treated with the utmost confidentiality. TRADING NETWORK TOOLS, S.L. Shall at all times contemplate the current provisions on data protection, in particular Organic Law 15/1999 of 13 December and the R.D. 1720/2007 of 21 December on the Protection of Personal Data, and will take the necessary measures to prevent alteration, loss, processing and unauthorized access to the data. Likewise, it undertakes not to use the personal data of the users of the page for purposes other than the purpose of contracting the services it provides.
TN-TOOLS will collect data of a personal nature from its customers / users and include them in a file of which it is the owner and whose treatment is exclusively intended for the purpose of managing the orders requested to the company and respond to queries that users may formulate. The user must provide the personal data and circumstances necessary to register as a client of TN-TOOLS and formalize sales contracts. Registration of these data is mandatory; Failure to complete them by the User or the provision of incorrect data will make it impossible for TN-TOOLS to manage correctly the orders received.
TN-TOOLS requests additional personal data for statistical purposes that allow you to know the user's profile. The user can omit or stop communicating any personal data or circumstance that is not absolutely necessary for the registration as client / user or formalization of the purchase.
Likewise, the customer expressly agrees that TN-TOOLS communicates said data to companies or banks for the management of the transport and the collection of the order. TN-TOOLS may also carry out other data communications provided for by law.
ARCO rights (access, rectification, cancellation and opposition)
TN-TOOLS undertakes to respect and facilitate the exercise of the rights recognized by law and, in particular, the rights of access to data, rectification, cancellation of data and opposition, if appropriate. Such rights may be exercised by the user or, where appropriate, by the person representing him, by written and signed request, addressed to the following address: Paseo de la Font d 'en Fargas 24, Bajos 2º - 08032 Barcelona, enclosing a copy of the Dni, Residency Card or Passport.
Security in the treatment, computer process and custody of data
TN-TOOLS guarantees that it maintains the levels of security for the protection of personal data in accordance with current legislation, in particular Organic Law 15/1999 of 13 December and the R.D. 1720/2007 of 21 December, on the Protection of Personal Data (LOPD), and has established all technical means at its disposal to prevent loss, misuse, alteration, unauthorized access and theft of data provided by the users. All this without prejudice to the fact that Internet security measures are not impregnable.
Conflict resolution
In accordance with Article 29 of Law 34/2002, of July 11, on services of the information society and electronic commerce, electronic contracts in which a consumer participates as presumed to be held on the spot In which he has his habitual residence.
Electronic contracts between employers or professionals, in default of agreement between the parties, shall be presumed to have been concluded at the place where the service provider is established.
For any questions that may arise regarding the interpretation, application and compliance of this Legal Notice, as well as any claims that may arise from its use, all parties involved commit to a mediation information session to try to resolve the conflict through a Alternative resolution of conflicts, to guarantee the solution of the same of agile way and satisfactory for both parts.
In accordance with European regulation (EU) 524/2013 of the European Parliament and Directive 2013/11 / EU, we provide you with the access link to the platform for alternative dispute resolution http: //ec.europa .eu / odr.
16.- INTELLECTUAL PROPERTY
When you connect to the Internet site created by TRADING NETWORK TOOLS, SL, holder of all intellectual property rights of the same, the client can not copy or download all or part of its content without prior express authorization from TRADING NETWORK TOOLS , SL
17.- CONTACT US
To make any inquiry about your order you can contact our email contact@tn-tools.com from Monday to Friday: 09:00 - 18:00 hours.